Refund policy

Thank you for choosing our power solutions. If you are not satisfied with your purchase, our support team is available to assist with returns, replacements, and refunds.

30-Day Return Window

You may return your product within 30 days of delivery.

To be eligible, the product must be in good condition and returned with all original accessories, cables, manuals, and other included items.

High-capacity lithium batteries require special handling, so please retain the original packaging whenever possible. If you no longer have it, contact us before returning the product.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at VerdonaService@outlook.com.

For approved claims, we will cover the return shipping cost and provide either:

A replacement, or

A full refund.

Please report any visible shipping damage within 48 hours of delivery.

Non-Quality Returns

If you change your mind or purchase the wrong model, you may request a return within the 30-day return window.

For returns unrelated to product quality:

The customer is responsible for return shipping costs.

The product must be in good, resalable condition.

All original accessories and included items must be returned.

A reasonable deduction may apply for missing accessories, excessive wear, damage, or replacement packaging if required.

How to Return

Prior authorization is required before returning any product.

Contact our support team at VerdonaService@outlook.com, providing your order number and reason for return.

We will review your request within 1 business day.

If approved, we will send you return instructions and an RMA number.

Securely package the product and follow the return instructions provided.

Our support team will guide you through the return, replacement, or refund process.

Refunds

Returned products are generally inspected within 3–5 business days of arrival.

Once approved, your refund will be issued to your original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Warranty

The 30-day return policy is separate from the product warranty.

Manufacturing defects reported after the return window may still be eligible for warranty service under the applicable warranty terms.