Shipping policy

Thank you for your trust and support. We are dedicated to offering a straightforward, reliable, and transparent shipping experience across the United States. Please read the following shipping details before placing your order.

Shipping Origin & Processing

All orders are processed and dispatched from our U.S. fulfillment center.

Processing Time: Generally 1–2 business days, excluding weekends and U.S. public holidays.

Tracking details will be provided once your order has been dispatched.

U.S. Delivery

We partner with trusted carriers, including UPS, FedEx, USPS, and other approved logistics providers, to offer dependable delivery throughout the United States.

Estimated Delivery: Generally 3–5 business days after shipment for most addresses within the contiguous United States.

Delivery timeframes are estimates and may vary based on your location, carrier conditions, weather, transportation restrictions, peak shipping periods, and other factors beyond our control.

Shipments to Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. locations may take longer and may be subject to specific shipping restrictions related to lithium battery transportation requirements.

Order Tracking

After your order ships, you will receive a shipping confirmation email with your tracking details.

You can monitor your shipment using the link in that email or by visiting the carrier’s official website.

Please allow 24–48 hours after shipment for tracking updates to appear.

If tracking remains unchanged for an extended period or your package appears substantially delayed, please contact our customer support team.

Shipping Costs

Free standard shipping is offered on eligible U.S. orders where indicated on our website.

Any applicable shipping fees, destination restrictions, or special delivery conditions will be clearly shown at checkout before you complete payment.

As portable power stations contain lithium batteries, some destinations and shipping methods may be restricted.

Taxes & Import Duties

Orders shipped within the United States are not subject to import duties.

Any applicable state or local sales taxes will be calculated and shown at checkout according to your delivery location and applicable tax requirements.

Shipping Address & Order Information

Before submitting your order, please confirm that your shipping address, ZIP code, email address, and contact details are complete and accurate.

Incorrect or incomplete shipping details may cause delivery delays, unsuccessful delivery attempts, or packages being returned.

If you discover an error in your shipping details after placing an order, contact our customer support team as soon as possible.

We will make reasonable efforts to correct the information before dispatch. However, updates cannot be guaranteed once the order has entered the fulfillment or shipping process.

Delivery Delays

Delivery timeframes are estimates and are not guaranteed.

Occasional delays may result from:

Carrier service interruptions

Severe weather conditions

Peak shipping periods

Transportation restrictions

Address-related problems

Lithium battery shipping requirements

Other circumstances beyond our reasonable control

If your package has not arrived within the estimated delivery period, or tracking has not updated for an extended time, please contact our customer support team.

We will coordinate with the carrier to investigate eligible delayed or potentially lost shipments.

Damaged Packages

If your package arrives with visible damage, please contact us as soon as possible.

Whenever possible, please report visible shipping damage within 48 hours of delivery.

We may ask you to provide:

Photos of the outer packaging

Photos of the product

Photos of the shipping label

Videos or other supporting information

For approved damaged-item claims, we will provide assistance in accordance with our applicable return, replacement, and refund policies.

Delivered but Not Received

If tracking indicates “Delivered” but you cannot find your package, please first:

Check the area around your delivery location.

Ask household members or neighbors.

Contact building staff, reception, or property management, where applicable.

Review any available delivery photo or carrier notification.

Some carriers may mark a shipment as delivered shortly before it physically arrives.

If you are still unable to locate your package after completing these checks, please contact our customer support team for assistance with a delivery investigation.

Lost Packages

If your package appears to have been lost in transit, please contact our customer support team.

We may coordinate with the carrier to initiate an investigation before deciding on the appropriate resolution.

If the shipment is confirmed lost and the claim is approved, we will assist with an appropriate replacement or refund under our applicable policies.

Refused or Undeliverable Packages

If a package is refused, cannot be delivered, or is returned to us due to an incorrect or incomplete address, additional shipping or return charges may apply where permitted.

Any applicable refund may be adjusted to account for eligible shipping or handling costs, unless the delivery problem was caused by an error on our part.

Order Changes & Cancellations

If you wish to change or cancel your order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate your request before shipment.

However, once an order has entered fulfillment or has already shipped, changes or cancellations may no longer be possible.

If your order has already shipped, the applicable return policy will apply.

Lithium Battery Shipping Restrictions

Portable power stations contain lithium batteries and must comply with special transportation and carrier requirements.

As a result:

Some shipping methods may be unavailable.

Certain destinations may require additional transit time.

Some remote or restricted locations may not be eligible for delivery.

Return shipments may require specific instructions or approved shipping methods.

If a shipping restriction affects your order, our customer support team will contact you when necessary.

Need Help?

For questions about your order, shipping, tracking, or delivery, please contact our customer support team:

Email: VerdonaService@outlook.com
Response Time: Within 1 business day

We will make every effort to assist you promptly and efficiently.